SHILLONG, Nov 06: Terming the decision made by Reliance Communications Ltd to stop its services, a group of journalist from Shillong has filed a petition before the District Consumer Disputes Redressal Forum (DCDRF) seeking action against the mobile service provider.
This group of journalists argues that this decision was made without any prior notice to Reliance customers and had as such rendered customers helpless.
“We humbly seek your intervention to address the problem and direct the service provider to adequately compensate for the inconveniences caused due to its arbitrary decision to stop the service, thereby making the customers helpless and keeping them in darkness,” they stated in the petition.
They informed that the journalists, who are using Reliance Communications Ltd SIM card, like any other customers of the company, have been affected by the sudden disruption of mobile network being provided by Reliance Communications Ltd since October 25 till date.
‘The company has not informed about its decision to stop providing services to its customers both using pre-paid and post-paid SIM cards. Such an attitude on the part of the service provider has caused harassment besides affecting our daily work, time and energy,’ they said.
“We as journalists are all the more affected due to the nature of the work which heavily depends on mobile and internet connectivity. We could not receive important calls be it from the public who wanted to provide news-related information, or those wishing to give advertisement to newspapers. This has badly affected not only our esteemed readers but advertisers and the whole media houses,” they stated.
They also informed that when trying to approach the Reliance Communications Ltd office at Lower Lachumiere, Shillong to air the grievances, surprisingly, the office was kept under lock and key.
According to them, Reliance customers especially old ones, have paid security deposit depending on the tariff to the company when they applied for SIM Cards. “It is expected that the company refund the amount to the rightful customers,” they said.
The petition also stated that despite interrupted service and harassment, the company has now sent messages to its customers especially those using post-paid SIM Cards asking them to pay the bill.